Caisson Labs requires a credit card or other form of advanced payment for all orders unless a customer has been previously approved for credit. Please contact one of our representatives if you are interested in establishing credit with our company.

All prices are quoted in U.S. Dollars and are subject to change without notice.

All orders are packed and shipped with the products' safety and performance in mind. Any request for shipping differing from methods approved by Caisson Labs and any damages resulting from such shipment will void all product warrantees. All shipments should be inspected immediately upon arrival, and any damages should be reported to the shipper and to Caisson Labs.

All of Caisson's products are intended for laboratory use only. Our products are not intended for human or animal consumption.

We stand behind the products we sell, and we guarantee that all of our products meet all advertised descriptions and specifications. If any product is defective, we will replace it provided the following conditions are met:

• Caisson is advised of any problems resulting from incomplete or incorrect shipments within five business days.
• Problems did not occur due to alteration or misuse of the product by the customer.
• Product was purchased from Caisson directly.
• Customer service was advised of any problems in a timely fashion, and the customer complied with all instructions given by Caisson representatives.
• Returns are only accepted within 30 days of the purchase date.

Our warranty is limited, and under no circumstances will we be liable for any indirect, special, incidental, consequential, or exemplary damages in excess of the purchase price paid.

All terms and conditions are subject to change without notice.

We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve our website
  (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
  The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
  If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
   
  Note: If at any time you would like to unsubscribe from receiving future emails, please send a blank e-mail to unsubscribe@caissonlabs.com.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.caissonlabs.com

By using our site, you consent to our online privacy policy.

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on July 7, 2009

If there are any questions regarding this privacy policy you may contact us using the information below.

www.caissonlabs.com
836 South 100 East
Smithfield, UT 84335
USA
custserv@caissonlabs.com
877.840.0500

Caisson Labs is an emerging leader in the biotechnology and life science fields. We are invigorated by what we do and the direction our company is going. We are always looking for enthusiastic people who share our values and commitment to excellence, service, and success. If you are interested in joining our team, please send your resume (including a cover letter) to: careers@caissonlabs.com.