Support

 
 
 
Here to help,

Looking for someone to contact? Have a question about your order or a certain product? Maybe you'd like to locate documentation or read one of our posted protocols, whatever you need you'll find it here. Remember you can call one of our account service representatives at any time.

 
 

Order Support FAQ

 
 
 
How much is shipping?
 
Some surprises are fun. Getting blindsided with massive shipping charges is not. We have negotiated excellent rates with various carriers, and we pass those savings on to our customers. Estimated shipping charges for web orders are displayed at checkout or you can contact us for a shipping estimate.

Do you ship outside the U.S.?
 
Yes, we do. There aren't many places in the world we haven't shipped to. Whether you get your products through our exceptional team of distributors or directly from us, we will do what it takes to get you what you need wherever you may be.

How quickly will my order ship?
 
We work hard to make sure you get your order when you need it. Most products are shipped within 24 hours of the receipt of your order. Consideration is taken for temperature senstive items to ensure they do not sit out over the weekend. We will call you with any exceptions.


 
 
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